HERMES Picotin 22 - 金棕銀

• 30-Day Return Window: You have 30 days from the date of delivery to return an item for a refund.
• Eligibility for Refund: To qualify for a refund, the item must be unused, in its original packaging, and in the same condition as received.
• Refund Process: Contact our customer support with your order number and the reason for the return.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error or a defective product.
• Restocking Fee: A 15% restocking fee will be applied to the refund amount.
• Refund Method: Refunds will be processed using the original payment method. Allow 5-7 business days for the refund to reflect in your account.
• Non-Refundable Items: Certain items, such as gift cards, are non-refundable.

For more details, please see our Refund Policy.

• Global Shipping: We offer worldwide shipping to bring Muunkid products to your doorstep, no matter where you are.
• Free Shipping Threshold: Enjoy free worldwide shipping on orders over $79 (USD).
• Shipping Timeframe: Domestic orders typically arrive within 3-7 business days. International orders may take between 7-15 business days, depending on your location.
• Tracking Information: Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
• Shipping Partners: We work with reliable international couriers to ensure the safe and timely delivery of your orders.
• Customs and Duties: International customers are responsible for any customs and import duties that may apply upon delivery.
• Address Changes: Please note that changes to shipping details cannot be made once an order is placed.

For more detailed information, please refer to our Shipping Policy.

Q1: How do I place an order?

• A1: Simply browse our collection, select your items, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

Q2: What's your return policy?

• A2: You have 30 days from the date of delivery to return an item. For eligibility and details, refer to our Refund Policy.

Q3: Is international shipping available?

• A3: Yes, we offer global shipping. Shipping times and details can be found in our Shipping Policy.

Q4: How do I track my order?

• A4: Once your order is dispatched, you'll receive a shipping confirmation email with tracking information.

Q5: What guarantees do you offer?

• A5: We guarantee quality, your satisfaction, secure checkout, and on-time delivery. Explore our Guarantees for details.

For more information, please visit our full FAQ section.